When Can I Chat with a Real Person?
Live Support Hours and What to Expect After Hours
Tyler Wise
Last Update a year ago
We’re here to help—and we want you to know exactly when a real team member is available to chat and what happens if you message us outside of business hours.
👋 Live Human Support Availability
Our team is in the office and available for live chat:
Monday – Friday, 8:00 AM to 4:00 PM Eastern Time
During these hours, you’ll be chatting with an actual human from our support team who can:
Answer specific questions about your order or account
Help with design and customization
Resolve issues quickly and accurately
🤖 After Hours? Say Hello to Macky
Outside of business hours, our trained AI mascot Macky Romerch is here to assist you. Macky is designed to handle most general questions about:
Promotions
Product details
Ordering process
Artwork guidelines
Shipping timeframes
⚠️ Macky cannot access account or order-specific information, which is securely protected behind an encryption firewall for your privacy.
⏳ What Happens If I Message After Hours?
If you reach out when we’re offline:
Macky will do his best to assist with general questions
If your question requires a human, leave your name, email, or phone number
One of our team members will review your message the next business morning and get back to you promptly
Summary:
✅ Live chat hours: Mon–Fri, 8:00 AM–4:00 PM (Eastern)
🤖 After hours: Macky Romerch, our AI assistant, will help where possible
🔒 Order/account info is private and only accessible to our staff
📩 Leave contact info if you’d like us to follow up the next day
We’re committed to offering both smart self-service and personal support when you need it most. Thanks for chatting with us!