Contact Us
Availability and Support at Macro Merch
Tyler Wise
Last Update il y a un an
At Macro Merch, located in the historic heart of Lancaster, PA, we value both our customers and our team's work-life balance. Here’s how you can reach us for support or inquiries about our products and services.
Our Location:
Lancaster, PA – A Place of Heritage and Community:
- Known for its rich history and cultural significance, Lancaster, often referred to as Amish Country and originally home to Benjamin Franklin and the country's capital for a day, is where our headquarters are based. We’re proud to be part of this vibrant community.
Contact Hours:
Dedicated Service Times:
- Our team is available from Monday to Friday, 9 AM to 3 PM Eastern Standard Time. We chose these hours to ensure our team can spend quality time with their families without compromising our commitment to serving you.
Team Availability:
Balancing Professional and Personal Life:
- At Macro Merch, we believe that quality time with family should be a priority for everyone, including our team. That’s why we do not schedule customer service hours outside of our specified times, ensuring our staff does not have to sacrifice family time for work.
Virtual Assistance:
Meet Macky Romerch, Our Trusted Mascot:
- During business hours, if our team members are unavailable, our mascot Macky Romerch is always on hand in the chat to assist you. Macky is well-versed in our operations, often knowing as much—if not more—than we do! While he can’t process orders directly, he’s excellent at answering questions and can take down your information so one of our team members can follow up the next business day.
How to Contact Us:
Reach Out and We’ll Be Ready to Help:
- Email: For non-urgent inquiries or if you prefer to write to us, email us at [email protected]
- Phone: To speak with a team member directly during our business hours, please call us at (717) 405-3377
Your satisfaction and support are paramount to us at Macro Merch. Whether it’s through email, a phone call, or chat with Macky, we’re here to provide the information and help you need within our dedicated hours. Thank you for understanding and respecting the balance we strive to maintain for our team.
Have any questions or need assistance with your orders? Don’t hesitate to contact us during our business hours for immediate support or drop us an email anytime, and we’ll get back to you as soon as we’re back in the office!